ICT Support Officer

Discover the education and skills requirements to pursue a career as an ICT support officer. Learn about industry growth, salary potential, and employment opportunities within Australia.

Overview

ICT support officers assist with the installation, operation, management, and maintenance of a business’ ICT systems – including computers, software, and communication and network technologies. They perform front-line work in responding to support requests, assisting users with technical issues through desktop software, e-mail, and phone conversations.

ICT support officers ensure all applications and equipment are in efficient operation, replacing or repairing peripheral devices (i.e. printers, modems, routers) when necessary. They often liaise with the ICT manager, their team, and other employees throughout the organisation.

ICT support technicians can expect very strong industry growth in the coming years, with an expected increase of 65,800 workers in 2018 to 77,900 by 2023.

Key Skills

  • A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
  • Excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language
  • Outstanding problem-solving skills; able to actively listen and critically propose solutions
  • A collaborative, team mindset; able to co-ordinate or escalate tasks within IT staff as necessary
  • An active, continual learner – can keep up-to-date with the latest issues and developments of the ICT field
  • Relationship-building skills; able to gain users’ trust and ensure all their needs are met (or exceeded)

Quick Facts

ICT support technicians make up a large occupation, with weekly earning slightly higher than the all-jobs average. Entry-level professionals typically start from a lower salary range, which increases as their experience grows. Most work full-time, with job opportunities found across Australia.

Salary Range

$41,000 – $71,000 (Median: $54,000)*

*Source: Payscale

Average Weekly Hours

41 hours (vs. all jobs average of 44 hours)*

*Source: Job Outlook

Main Industries

Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety

Most Common Qualification Level

30.8% hold a Bachelor’s Degree

STUDY PATHWAYS

Getting the skills you need is simple by studying one of our information technology courses below.

*Sources: payscale.com.au and joboutlook.gov.au – All information is to be used as a guide only, and are accurate at the time of publication.